1 reviews | Active since Jun 2013
Glocell-Not one positive to this company
<p>I was a Nashua mobile customer who was moved to Autopage and when Autopage closed down I was moved to Glocell, Since moving to Glocell I can honestly say I have never received service that isn't remotely acceptable. </p> <p>I have a dispute regarding data billing charges that are clearly incorrect since the beginning of the year. Every time I call the contact centre ( 4-5 times a month at 30-45minutes a turn) I don't receive the help I need, not to verify the billing, not to unlock my soft locked line and NOT in receiving a monthly bill. How can a company debit money from my account without having to provide proof of the charges? I have not received a cell phone bill since I was migrated to Glocell. I've made numerous monthly calls and each time I've had to provide my e-mail address but I never receive what I asked for.</p> <p> </p> <p>I am definitely not a happy customer and I ask that this be brought to their attention as soon as possible.</p>
Dear Justine,
We are really sorry for the experience that you have had with us so far. We assure you that our support team will help you resolve your billing queries with us, they will also be answering any questions that you may have; your reference number is ********** . We sincerely apologise for any inconvenience that this may have caused you.
Kind Regards,
The GloCell Team
Dear Justine,
We are really sorry for the experience that you have had with us so far. We assure you that our support team will help you resolve your billing queries with us, they will also be answering any questions that you may have; your reference number is ********** . We sincerely apologise for any inconvenience that this may have caused you.
Kind Regards,
The GloCell Team
