GloCell not my pal

<p>Got a call from a GloCell agent named Craig two days ago. He wished to discuss my one service ********** 243 that just went out of its contract period. I have an almost new S4 tablet that I got when it was still AutoPage that I use for data and a few calls every now and then. Craig said that I can simply do, what he calls, a SIM update at R129 a month including CLI, billing etc without taking a device that will be upgraded within 48 hrs. I recorded the calls myself and he said that the new one is called a Pinnacle 150 increasing from 100 mins a month to 150 with more SMS’s free internet data for roaming. Just had a call from him wanting to assure I had it right as he also upgraded my ********** 877 number to a new J7 Samsung kicking in on 6 June. He now denies that he upgraded the 074….device to 150 with immediate effect. It apparently remains on 100 and only the 084…………..device goes to RR389 a month. But, I just got this months account for the 074………device and from where I paid R51.43 a month for Straight Up 100 I now get billed R184.30 a month with immediate effect. Nowhere close to the promised R129 with 150 Pinnacle, still on Straight Up 100. So now I wonder how will the 084……….device upgrade for 6 June 2017 go. Second question, will I be getting my new device next Friday.</p> <p>I was told there’s a cool off period of a week. The way I feel now after seeing my account not reflecting what I was promised to cancel and leave. Move the hell out of GloCell. Ive been a Nashua mobile and AutoPage client for almost twenty years and have never been dealt with so unprofessionally. Phoning their Call Center sounds like phoning comedy central.</p> <p>Please help</p> <p> </p> <p>Alwyn Mouton ********** 877 </p>