Glocell Non Existent Customer Service

Am I able to put zero stars? Firstly, my service was suspended - mid call mind you - for my monthly debit order not going off in beginning of Feb. Unknown to me at the time. No prior communication via sms, email or phone call about this. Call just cuts into a recorded msg. I had to make a call to the customer service center to find out why this happened. Waited on hold for an incredibly long time. Finally spoke to a somewhat clueless rep and finally got to the bottom of it. Last week Thursday I was debited for both due payments which I closely monitored. Since then my service has not yet been restored. I've been trying to get through to anyone at the customer service call centre since last week with no luck. Waited for up 17 minutes today until the call finally cut. Tried the upgrades department twice who couldn't assist either. Every time they 'try' transferring me directly the call cuts. It has now become highly upsetting and increasingly frustrating not being able to speak to anyone who can help at this company. I've resorted to downloading their app to log a query and wait on a response. Not holding my breath though. Terrible customer service not just for a mobile network service provider but for a business, period! If there's any possibility, I would like to have my contract terminated immediately.