1 reviews | Active since May 2016
Glocell never respond to anything
<p>I called Glocell because I wanted to add databundles to my account, I was holding for over 20 minutes, after that their useless system says leave a message, how useless after holding like that, I left a message, that was 5 months ago. </p> <p> </p> <p>I also left a message on their application, I don't even think that they have even appointed someone to read those messages. </p> <p> </p> <p>I called again because my phone switches off when I put it on LTE, but it works well if I insert vodacome simcard, the lady said I must buy LTE enabled sim card, but I told her that my current sim card is labelled LTE, but she insisted that I must buy a new one. </p> <p> </p> <p>I requested to perform airtime and data transfer because I am on a topup contact, I was told sorry Glocell does not allow that yet. </p> <p> </p> <p>I think Glocell is still sleeping on the road somewhere and it wants us to sleep with it while the world is moving, if they are not careful, soon they will follow the footsteps of Nashua mobile and Autopage, it is just a matter of time. </p>
Good day Nthambeleni,
We appreciate your post!
Please accept our apologies for the lack of service you have received from all of the above mentioned touch points. This type of service is definitely not what we envisage for our brand, and we will most definitely be looking into all of the aspects you mentioned.
Is there anything we can assist you with now?
Kind Regards
The GloCell Team
Good day Nthambeleni,
We appreciate your post!
Please accept our apologies for the lack of service you have received from all of the above mentioned touch points. This type of service is definitely not what we envisage for our brand, and we will most definitely be looking into all of the aspects you mentioned.
Is there anything we can assist you with now?
Kind Regards
The GloCell Team
