GLOCELL NEEDS A WAKE UP CALL AND I NEED MY DATA RETURNED

<p>BELOW IS AN EMAIL I HAVE SENT TO GLOCELL ON THE 20TH JANUARY 2017 AND ALMOST FORWARDED DAILY WITH A TIME - WITH STILL NO RESPONSE - TODAY IS 7 FEBRUARY 2017</p> <p> </p> <p>If Anybody bothers to respond</p> <p><br />Good afternoon </p> <p><br />I have now had enough of Glocell </p> <p><br />this is just one of many frustrations</p> <p> <br />last week Friday 13 January 2017, my data just disappeared, after phoning and speaking to one of your agents they said I must hold and they will check, after holding for 30 odd minutes I eventually phoned again from another phone while still holding on my cell.</p> <p> </p> <p>I got through to a lady by the name of Mase Chabe who laughed at me when I told her what was happening. she said it cant be checked I must check my bill at month end. anyway after a very heated call I asked her to load data for me which she did after putting me on hold for 7 minutes as well.</p> <p> </p> <p>Needless to say by the time I got home after 5. my data that was lost was all of a sudden back. Miracles happen. so now I have by balance of monthly data plus a gig. at 8pm the same Friday night I lose another just under 600mb. Why, I don't know because your call centre doesn't bother to answer the phone. they pick up and discuss having lunch then put down (that was the Monday 16th I tried)</p> <p> </p> <p>Now today after getting a message yesterday that 1 of of data bundles has less than 15mb left and I don't worry cos I still had 476 of my monthly data. Guess what, when I check now I have only my night data. What the hell is happening.</p> <p> <br />I try phone 16h09 - guess what after 11 min 8 sec I get put through to answering system</p> <p>I try again 16h21 - another 10 min 51 sec I get through to an answering system again</p> <p> <br />Now I have to ask is there anyone at Glocell that actually cares about their customers, i have had nothing but problems with you guys since taking over from autopage. too many to even mention if but someone has time I can it by them.</p> <p> <br />PLEASE will someone respond to this email at their earliest convenience (maybe I can wait about 2 weeks like the last time)</p>