GloCell must change to PoorCell

<p>I have struggled since last year March with GloCell. I posted on HalloPeter.com previously, reported them to the National Consumer Commission, made a lot of telephone calls and send numerous emails but they do not seem to be competent to render the service they promise to deliver. Since I upgraded in March 2016 to a Top Up contract with all inclusive monthly cost of R63-00, I have not once received the right account. The amounts kept going up from R100-00 to <span style="text-decoration: underline;">+</span>R2300-00!!!! The phone, an AG Mobile phone, worked for 3 weeks and thereafter we could not use it at all because the touch screen does not respond at all. For the first few months I they did not answer their calls at all so I kept on sending emails. When I eventually got a hold of them and after many calls and emails and reporting them to the Consumer Commission I was informed that the person accidentily made it an open contract and that it was their mistake. Since last year August they also promised to come and collect the phone so that it can be replaced but they only did that in Feburary after yet another email was sent. They returned the phone as is, without even opening the box to check the phone. Now AG Mobile has closed down, which is of no surprise to me as they are pathetic when it comes to service delivery. I enquired from GloCell if they are now going to replace the phone with another manufacturer but they did not bother to reply. Part of their opening promotions was free boat trips for 4 and I also did not get that. I don't want their boat trip but it clearly shows how they falsly advertise just to get customers! I want to cancell this contract and don't want anything from GloCell ever again because they also promised to refund me my money which I was later informed they will refund to my account. How can they refund my account if the total costs over the full contract period does not even come close to the amounts deducted?!! They are still deducting more than the agreed amount of R63-00</p>