1 reviews | Active since Feb 2014
GLOCELL- MSC CRUISE ****
<p>Like many others unfortunately my dad, sister and myself have experienced the same run around with regard to the MSC cruise confirmations. We have also submitted our forms in November 2016 and was told after numerous phone calls and emails that we would get confirmation by 31 December 2016. It is now 11 January and we still have not received any response. We have tried to call but no one even answers any calls or responds to emails. We would like an urgent response to this query and complaint as the cruise is merely 2 weeks away. </p> <p> </p>
Dear Sardhna,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,
Dear Sardhna,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,