GLOCELL MSC CRUISE ****

<p>As I read the facebook posts I am filled with so much of anger and frustration. My husband and I have been ****med and yes I will say ****MED because that is exactly how I feel just like the many other customers that have taken the contract only because of what you initially advertised as a GUARANTEED cruise. Glocell you have caused alot of customers grief and heartache as you have not honoured your word. What part of the following wording that we have received from you upon taking the contract makes you think that we have no legal grounds to stand on and I quote from communication received " Congratulations on qualifying for your FREE Glocell MSC Luxury Cruise! Your unique number is......". I remember calling you before the scheduled date with the hope of hopefully booking early but was told more than once to call back on 01 November which I did. I had called as soon as the call centre opened and held on the phone until I got to a consultant. Forms were required to be filled in regarding dates which was done and sent the very same day and was told to wait 10working days. With NO response, I decided to call twice with holding time of jus over 30 min only to be told that there is an influx and need to fill out another document for alternate dates which was done and sent through immediately but needed to wait another 10 working days and then guess what no response. So I called due to no response and was told that TLC is no longer handling the bookings and that I should call Glocell directly...by this time I am fuming with anger and frustration from being thrown from pillar to post and having to make all these calls in my own capacity. I phoned Glocell but no one could answer me and said they will call within 24hrs....well guess what Im still waiting for your call Glocell not your sorry email stating that your are offering me a goodwill gesture of R8000 voucher which I strongly believe benefits you in the end. What their terms and conditions don't tell you and this is confusing because their call centre confirmed that you could use it towards an upgrade contract but their stores are saying otherwise. I was also told that you can only use this voucher towards the subscription fees on the contract you took to get the cruise BUT WAIT IT GETS EVEN BETTER if you want to cancel your contract with them which we were hoping to do because of the lies we were told and the inconvenience we were caused, you are most welcome to do so but the voucher only covers the contract i.e the service charges but not if you are paying for the handset so in other words you would still need to pay in even if the subscription fees total was way less than the R8000 and in most cases it is. Well in my opinion this is a "Bum Deal" and biased towards Glocell who knew what they were doing from the onset. Well we do not have the Consumer Protection Act nor the Consumer Good & Services Ombud for no reason. I will also be taking the advice of one of the posts and will be calling Carte Blanch for assistance. For too long honest people get done in and are shy or nervous to take matters like these further and unfortunately I have no choice. My husband and I had booked for our cruise as my birthday gift for this weekend however I was on the phone trying to get through to your call centre many times but the calls were cut and furthermore instead of enjoying a stressfree cruise my husband was in your Canal Walk branch pleading for an unbiased resolution and even that had failed. So Im sorry Glocell you have lost our business aswell as many of the other customers who you have politely ****ed off. Definitely taking this matter further.</p>