Glocell MSC cruise PROMOTION FAIL!!!!!!!!!!

<p>I took up a Glocell contract in June 2016 with the “FREE MSC Cruise” Promotion. I followed the instructions to redeem the voucher and received a conformational email indicating to call TLC in November 2016, which I did. After telephonically contacting TLC, I received an email stating" Congratulations on being one of the selected few to qualify for the Cruise to Nowhere compliments of GloCell' I thereafter completed and submit the booking form to TLC Marketing <em>via</em> email on the 17/11/2016. I did receive a response from TLC and attempted to contact them numerous times. </p> <p> </p> <p>Eventually, on the 23/01/2017, an agent contacted me indicating that they will reimburse me with airtime to the value of the voucher. I advised that agent that I did not accept the offer as I knew they offered another customer an R8000 voucher to book with MSC at any time of their choice. They listened to my complaint and advised me they will take it up with their board of directors, as they received numerous other complaints. I was promised to be contacted with a new offer by last Friday (27/01/2017). Since then I had no response. I have also tried contacting via email but still no response.</p> <p>I am very disappointed and unhappy with the service. If they cannot fulfill their promise I either want the same R8000 voucher to book the MSC or have my contract terminated.</p> <p>Please help</p> <p> </p> <p> </p> <p> </p>