Glocell-Msc Cruise NoService!!

<p>I took out a contract with Glocell when they had promotion in May advertising to get a cruise when you take out a 24 month contract with them .I registered for my cruise before the cut off date and then phoned TLC November.They then told me i need to send my booking to them with our id numbers and date which I would like to book which i indicated for 13-15 jan 2017 before the end of November 2016. I got an automatic email response saying that the booking will take 10 days to process. After that I heard nothing and started following up numerous times with phone calls and times with no feedback.After another attempt i got hold of a Gocell customer agent Tiro today and explained to him the situation he simply said he cant see me on the list and will phone me back by Cob today which he didnt. Im extremely dissapointed by the non existant customer service and would not have taken out this contract if i knew it will end up to this.</p>