Glocell MSC Cruise lack of Customer Service

<p>I would like to register my dissapointment at the lack of Customer Service I've received from TLC Marketing Worldwide thus far. I've phoned a numerous time at my own cost the enquiry line ********** 794 to follow up on the booking form i emailed to ********** on the 3rd November 2016 10:05 am.</p> <p> </p> <p>To date, i'm yet to receive confirmation that my booking form was received. The one time i managed to get through to someone after holding for over an hour on the phone I was told "bulk" confirmation was going to be sent out soon. They couldn't confirm if my booking form was received, all they could tell me was that i need to looking out for that "bulk" confirmation.</p> <p> </p> <p>I don't seem you think what a huge inconvience this has been to me. I need to arrange with my employer when I'm going to be off work, currently I can't do that until I've received the confirmation.</p> <p> </p> <p>I'm unable to make any arrangements on how to get to the departing port and back until I've received the confirmation.</p> <p> </p> <p>I sincerely hope you understand my frustration, as everyday passes with no word from you I'm bascically losing money as the longer this gets delayed the more costly my arrangements become.</p> <p> </p> <p>I'm at a loss for words actually, this is more than terrible to be honest with you. Whoever came with this idea clearly didn't think every thing through properly. If you do not plan then you plan to fail. What about reputational damage that goes with this fiasco that's happening. No amount of money can replace that.</p>