Glocell MSC cruise frustration

<p>As an old autopage customer we were very impressed with the service and efficiency of the Glocell team when needing to upgrade earlier this year. </p> <p>As an unexpected bonus we received the promotional MSC cruise with the upgrade. We followed the instructions to the t and diarised to finalise our booking in November. </p> <p>From the beginning of November I tried repeatedly to get through to the TLC number provided but was unsuccessful. </p> <p>Eventually I sent an email on 7th November to which I never received a response. </p> <p>My husband went into a branch and was promised the booking form would be sent to us the following day.......I'm still waiting. </p> <p>I have called numerous times at different times of the day but can never get through. On one attempt I held on for 22 minutes.</p> <p>I've sent a second follow up email, again with no response received. </p> <p>As we only have until the end of November to finalise our booking, I am at a loss at what else to do. </p> <p>This has been an EXTREMELY frustrating experience!! </p> <p>If you cannot assist telephonically, via email or via your store, please advise exactly how you would like us to finalise our booking for the MSC cruise??</p> <p>Kind regards</p> <p>Shelley</p>