Glocell MSC Cruise - Empty Promises!

<p>I am extremely frustrated that I was promised 4 tickets for the MSC cruise and it seems to be an empty promise just to increase sales. I have been trying since May 2016 to enquire about making a booking and the responses have been</p> <p>1) "call back in November to make a booking"</p> <p>2) I was promised to receive a "personal message" regarding getting a booking (which I interpret as a message from an actual person instead of from a computer),</p> <p>3) a useless email from someone named Kelly which informed me that she had logged a call and that someone else would contact me...that was in May and noone has contacted me!</p> <p> </p> <p>We have called the telephone number at least 4 times over the last couple weeks alone and I just hold for about 15 minutes until the call is cut, noone calls me back. No help is achieved through my emails either.</p> <p> </p> <p>This customer service is disgusting and an embarrassment!</p> <p> </p> <p>I want to book my 4 tickets during a time that is convenient for my family during the year-end holidays but it has reached a point now where I suspect availability will be an issue. I cannot believe how many other people are also struggling with this same issue with Glocell of being ignored, yet nothing gets better.</p> <p> </p> <p>This faceless and unprofessional organisation will never get my recommendation to other people. And I will not let this problem go away until it is fixed to my satisfaction by getting the cruise during the year-end holidays...nothing less!!! Companies making empty promises lack integrity and need to be held accountable!</p>