1 reviews | Active since May 2017

30 May 2017, 13:02

Glocell MSC Cruise

<p>I am very upset with Glocell's *********** service. The Msc cruise was only a ******* and a marketing strategy. I have made calls and sending emails on numerous occasions trying to make a booking after I received my voucher but the booking was never successful till today, each time I call either I'll be put on hold or the phone will be simply hung up on my ear. When one sends an email, you can only imagine a response which you'll never experience. The service is unacceptable and I regret the decision of having a contract with Glocell. Now when I call I'm being told that I have forfeited my voucher which I have been from December trying to make a booking. </p> <p> </p> <p>Sies I'm disgusted by the service and I wouldn't recommend Glocell to anyone.</p>

0
Replies (2)
Glocell
Glocell's reply31 May 2017, 09:15
Official

Dear Khutso,

We appreciate your post.

Please accept our sincerest apologies for the dissatisfactory experience you have had with the team.

A voucher was sent to you; please confirm your email address by responding to this message privately, and we will resend the voucher.

Kind Regards

The GloCell Team

Glocell
Glocell's reply31 May 2017, 09:15
Official

Dear Khutso,

We appreciate your post.

Please accept our sincerest apologies for the dissatisfactory experience you have had with the team.

A voucher was sent to you; please confirm your email address by responding to this message privately, and we will resend the voucher.

Kind Regards

The GloCell Team