SL
Steffi L

1 reviews | Active since Jun 2012

08 Sept 2016, 11:52

Glocell is the worst company and they are ripping people off left, right and center!

<p>I have had a contract with Nashua Mobile, but it got transferred to Altopage and from there to Glocell.</p> <p> </p> <p>Since the contract was taken over by them, I have only had problems with the billing. The monthly bills where sky-high and after looking at the itemised billing I realized that had charged me for calling my own number.... and I had a long chat to myself which has cost me R84. </p> <p> </p> <p>The major problem was that they have charged me for data roaming while I was overseas, but the data was never switched on. I am very alert and careful with that.</p> <p> </p> <p>I have tried to call Glocell, after holding for 26 minutes the lady could not help me, so I went to a store, to be told they have to call the call centre and I should please wait. Since I don't have hours to sit around and wait, I have tried to contact them via e-Mail for the last 2 month on a weekly basis and I have no response.</p> <p> </p> <p>My contract was in the meantime transferred to Cell C. I really want to get this resolved and finalized, but how can I if nobody response. What do they expect of their clients?</p> <p> </p> <p>I am really keen getting a lawyer involved, because this is ***** and I know I am not the only person that has happened to.</p> <p> </p> <p>What a terrible company and I hope they will go out of business very soon!!!!</p>

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Replies (1)
Glocell
Glocell's reply29 Sept 2016, 11:37
Official

Hi Steffi,

We are really sorry for the delay on our side. We have checked our systems and your line was cancelled on the 28th of June. We have logged a billing dispute with our support team and we assure you that they will help you with this; your reference number is ***. Should you have any further questions or queries, please feel free to contact us and we will surely help you.

The GloCell Team