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CB
Christo B

1 reviews | Active since Dec 2017

05 Dec 2017, 21:08

Glocell is the worst!!!

Glocell keeps suspending my cellphone, even I don’t owe them anything! Their admin systems are pathetic and no one is capable of doing their jobs! The only call centre in the world that closes at 17:00. But they are sly enough to suspend the line at 16:49! I paid all my invoices in full, amd even sent through proof of these on several occasions. Every month I have to keep phoning to get my line activated, even though it was not my fault! And phinig the call centre is a nightmare. Staying on the line for hours, and speakin to ***********, unfriendly and unhelpful people. Someone needs to get the CEO involved to get these issues sorted out!

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Replies (2)
Glocell
Glocell's reply11 Dec 2017, 11:01
Official

Good day Christo,

Thank you for taking the time to get in touch with the team.

Please accept our sincerest apologies for the breakdown in service which you have experienced from the team, as well as for the unnecessary frustration caused.

Please take the time to email your details to ***, so that we may assist you.

Kind Regards,

The GloCell Team

Best regards,

CB
Christo B's update11 Dec 2017, 11:43
Reviewer Update
Thanks for your response. However, I do not believe that an email to anyone could make a difference. After I behaved as badly as I possibly could, and screamed at several people, I had to pay an amount of R 1,482 to have my line reopened, even though nobody could tell me where this amount originated from, why I should pay it, what service it was for, or nothing!! I have all the invoices that was sent to me, and every single invoice was paid to the exact amount stated. I demand an explanation as to where this amount originated from. Also, if this was Glocell's mistake, I will also claim back from them the time that I had no use of my line, as well as the amount of money lost as a result of this, as I am dependant on this phone to do my job and earn commission based on this work. If Glocell does not want to have their name painted black all over the social media scene, I propose that someone gets back to me VERY SOON, to explain what happened here. By the way - I just received an email from your collections department, stating that my Glocell invoices are still unpaid!! How is that for great service? I cannot believe that your company is still operating - it should have been closed down long ago! Pathetic!!!!