Glocell is PATHETIC

<p>Struggling since beginning of February to receive my device for an upgrade, then having to cancel the upgrade due to shocking service from Glocell....now the higher bill.</p> <p>After cancelling the upgrade and completing the termination document, I have received my March account from Glocell with the higher pricing and upgrade. After phoning to find out why this, only to be told I will have to pay the higher bill until the lost device, (which went missing at the courier company), has been returned to Glocell, then they will credit my account.</p> <p> </p> <p>As my contract terminates on 19 April 2017 and will be porting to another company, my question is how will I ever get my money back from Glocell, as the device has probably been ****** and will NEVER reach their warehouse again.</p> <p> </p> <p>Should I take this up with the CPA, as what Glocell are currently doing is unacceptable and in my eyes they are taking from me what is not due to them! All they say is, "we will phone you back shortly".</p> <p> </p>