Glocell is ***********!

<p>I posted to Cell C, on Hello Peter, on 11 August 2016, asking for assistance to get my wifi calling to work with Glocell. This was after I spend hours on the phone, being send forwards and backwards between Cell C and Glocell, to get wifi calling activated on my i-phone 5s.</p> <p>I in the mean time received a brand new i-phone 6 s plus.</p> <p> </p> <p>This is now more than a MONTH after I have posted on Hello Peter regarding my wifi calling not working, and to date, Glocell still cannot resolve my issue. I was in Italy last week, and wifi calling was not working. I am flying to the USA tonight, and I wonder if a miracle can happen and Glocell can sort out my wifi calling before I fly out tonight. However, I doubt that.</p> <p> </p> <p>Cell C is running a major advertising campaign about their wi-fi calling, however Glocell cannot get my wifi calling to work, even though I have the right phone, the right package etc. Is this misleading advertising from Cell C, or is it just Glocell that is ***********?</p> <p> </p> <p>My experience with Glocell has been really bad, the worst is the call centre lack of support, long waiting times before your phone is answered, and extremely difficult to get any resolution. In the case of the wifi calling, even though I was allocated a “person” to resolve this, it is now over 1 month and I still do not have wifi calling on my phone, I can only classify Glocell as ***********. I am really disappointed that Cell C could approve Glocell as a Cell C service provider. I have also asked Cell C to move me immediately from Glocell to Cell C directly as I did not choose Glocell, but the choice was made for me when Autopage were migrated to Glocell.</p> <p> </p> <p>Can I hope for my wifi calling to be sorted out before I fly out tonight? I wonder, let’s see if I get any reaction from Glocell.</p>