Glocell is full of lies and ****s

So I want to upgrade my phone, I called in and was told that it would take up to 7 days to receive my new device, today is the 8th day and when I call they mentioned that they only received stock on Friday meanwhile when I ordered the device they said they had stock. The customer service keeps lying as on Friday I was told I would receive the device on Monday. Then today is Monday I'm told they don't even know were the device is and that they are unable to track it. The agent said he would email the waybill but nothing. Is this a ****? Gloves what's up with your poor Costomer service, this is bull****.