GLOCELL HAS NO CUSTOMER SERVICE AT ALL.

<p>I took out a contract with Autopage some 2 1/2 years ago. When my contract expired my phone was still working quite well and as it was paid off they said I could just continue by paying for the minutes, sms and 1 gig data as opposed to paying the full amount. I was very satisfied with this and then Glocell took over. They told me nothing would change and for the first few months of being with Glocell nothing did change.</p> <p><br />Suddenly a few weeks ago I get charged AN EXTRA R149.00 for a Gig of data. I tried calling customer service and spoke to TWO idiots after holding on for ever. The first one I could not hear so she put down the phone on me. The second one said well you ordered the data. I told her that was nonsense as I always had 1Gig of Data. She gave me another tel no to call of customer care and after holding on for 30 min with no answer, I put down the phone. On their page you can email a complaint which I did. Over a week later, I have NOT had the courtesy of a response from them at all. I then went to my local GLOCELL office, Main Road, Sea Point and the lady there very kindly listened to all I had to say and then told me that they had changed their policy and you now had to pay for your data even though it was initially included in my monthly payments. I told her I HAD NEVER even had the courtesy of an email from GLOCELL wanting to know if I wanted to continue with the data. SHe then offered to callo them for me but couldnt get through so I asked if she would please write to them which she did. She told me to come in to the office after a week to see if they had a response.</p> <p>I went in this afternoon and she said she had a response from OMAR whomever that might be (she wouldnt give me OMAR's contact details) to say that as they had already given me the data I had to pay.</p> <p>NOW, I have been overseas, never used data nor phone calls but I continued to pay as I was getting a GIG of data in my monthly payments. I then told her that there was NO WAYS I was paying an extra R149 for data as I was NEVER EVER told that they had decided to change their policy. THey are refusing to refund me (via the Glocell Office) BUT they have not responded to me at all.</p> <p> </p> <p>According to the Consumer Protection Act one cannot charge someone for something they have not ordered yet they are charging me for this GIG of data.</p> <p>This is by far the worst Cell phone Company to deal with and I would NOT RECOMMEND THEM TO ANYONE></p> <p>I need SOMEONE in authority to call me or email me otherwise I will have no option but to write to the Newspapers or go onto the TV telling everyone how awful their customer service is. In fact its non existent.</p>