Glocell handing me over

<p>I have taken the 5 gig contract with Glocell at R99 per month since May 2016. The agreement was that Glocell will deduct the amount owing every month via debit order. Every month my data was added and every month I used it, unaware that Glocell was not deducting any payments. In September my line was cut and I received a call that my account is outstanding by R10 000.00 If I look at all the other complaints about Glocell, I can see that they are not billing their clients correctly hence the high amount. I asked the consultant to email the statement to me so that I can dispute it. I did not receive any email since. Another consultant called me today and I kindly advised to send the statement through as I havent received any notification and she abruptly informs me that Glocell is handing me over. This is not how the system works. If you do not give me a fair chance to dispute the bill, I will be reporting this company to the Ombad. I also wanted to know why they have never deducted from my account since I have given them my bank account number with 3 months bank statements. Glocell responded that they didnt have my bank account details which is a gross error on their behalf.</p>