1 reviews | Active since Jul 2016

12 Jul 2016, 08:49

Glocell Ghost Town?

<p>I cancelled my subscription on 7 June 2016. Meaning my contract would come to an end on 7 July 2016.</p> <p> </p> <p>However, on 8 July, I received a text saying that my upgrade was successful.I immediately contacted Glocell and was promised the mistake would be sorted out.</p> <p> </p> <p>I was given the ref # ********** , and it's now been 4 days, and no resolution to the problem.I don't want to be paying for a service I cancelled more than a month ago.</p> <p> </p> <p>Please contact me. </p>

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Replies (1)
Glocell
Glocell's reply12 Jul 2016, 13:56
Official

Dear Ani,

We are really sorry for the way you feel and for the lack of response that you have received with your request. We have notified our support team of your matter and they are looking into it. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell

Best regards,