GLOCELL FROM HELL

<p>As a last resort, I’m writing to you to express my utter disgust in the level of service I’m experiencing from Glocell (a useless mobile generation).</p> <p>I’m going to try my utmost best to explain my case in a manner that’s easy to follow and understand.</p> <p>Please note that the exact dates of the calls made to Glocell might not be 100% accurate because so many calls were made and I did not record all the dates and times. I did not anticipate the necessity of writing a letter of complaint when my business relationship with Glocell commenced hence the reason for not recording all the dates and times. </p> <p> </p> <p>Herewith the sequence of events:</p> <p> </p> <p>· On the 9TH of December 2015 I went to Altech Autopage in Kenilworth Center Cape Town to upgrade my contract to the Infinity Contract .</p> <p> </p> <p>· On the 19th of April 2016 I received a call from Glocell who informed me that my contract was in arrears (Glocell took over from Altech Autopage). I received a bill of R4624.00 from Glocell dated 13April 2016. I told the consultant that it was impossible but I’ll still make a payment of R2500.00 which I did.</p> <p> </p> <p>· On the 20th of April 2016 I called Glocell and spoke to Mr. Nkululeko who informed me that my contract was still on the Straight up 100 and not on the Infinity contract as per upgrade with Altech Autopage in December 2015.</p> <p> </p> <p>· My Infinity contract was supposed to commence in April 2016. </p> <p> </p> <p>· My bill for May 2016 was R7648.51</p> <p> </p> <p>· My bill for June 2016 was R2432.00</p> <p> </p> <p>· My initial Infinity upgraded contract was supposed to be ± R1390 per month. Just will include unlimited calls and 10gid data usage per month.</p> <p> </p> <p>· I was never allocated the 10gigs data usage and unlimited calls hence the reason for these huge amounts/bills. Please bear in mind that during all of this I was under the impression that my Infinity contract of ±R1390 was activated. It was clearly not the case and now I’m being held liable for this astronomical totals which I’m definitely not prepared to pay.</p> <p> </p> <p>· I feel that during the takeover (Altech Autopage to Glocell) something went horribly wrong with my contract and I must foot the bill for somebody else’s mistake.</p> <p> </p> <p>· Mr. Nkululeko informed me that something is definitely wrong and that he will speak to his supervisor Mr. Tembiso to have the matter rectified. Nothing was rectified as it. My ref: ********** </p> <p> </p> <p>· During this entire period (April until today) I’ve been in contact with numerous Glocell staff members to put an end to this mess that is keeping me awake at night. I list below the names and references for your perusal.</p> <p> </p> <p>· Mr. Nkululeko , Zindle , Daniel , Linda , Thembiso , Bridgette , Devan (these are all call centre operators at Glocell)</p> <p> </p> <p>· I’ve been to the Glocell Store Kenilworth Cape Town on two occasions and liaised with Candice (Manager) who also promised to help me sort out this dilemma. Besides my visits, I’ve also been on the phone with her on a few occasions to follow up but no luck from her side as well.</p> <p> </p> <p>· The current status is that migration took place (apparently) and I’m now on the Infinity contract.</p> <p> </p> <p>My biggest problem right now is that I don’t know the status of my outstanding account because I certainly won’t be kept liable for the incompetency of another person or your internal system.</p> <p> </p> <p>Lastly, my experience with dealing with your company has been the worst ever. </p> <p> </p> <p>HELP HELP HELP ANYONE !!</p> <p> </p> <p>Jerome Williams</p> <p>Cell: ********** </p> <p>ID: 781 ********** 086 </p> <p> </p> <p> </p>