Glocell from Hell

<p>Firstly can I just say I’ve never in my life experienced such pathetic service? In fact I have received no service from this so called service provider.</p> <p>My contract was moved from Altech Autopage to Glocell without any notification, paperwork or anything of the sort.</p> <p>My simcard stopped working months ago and on my device screen I just saw "Emergency Calls Only". When I contacted the customer support centre ( ********** ) I was told to purchase a new simcard so that the call centre agents could do a sim swap for me. I did that, a number of times and none of the sim swaps worked, all that I saw on my screen after the multiple sim swaps on multiple simcards was "Sim not provided". After the last failed sim swap I contacted the cutomer support centre again and was told by one of the agents that the simcards sold at supermarkets are defect / faulty and that I should purchase one from a Glocell or Cell C store. There is no Glocell store in PE so I went to a Cell C store and they told me that as a franchisee they cannot sell me a simcard that's not RICA'd.</p> <p>I then contacted the Glocell call centre and I yet again only got disconnected multiple times and received no assistance. On 21/ 05/ 2016 I sourced the website and I emailed using the ‘email us’ support feature to request them to courier a simcard to me. I am yet to receive a response from them.</p> <p>I again called and asked the call centre agent if they can’t have a simcard couriered to me but apparently they don’t courier simcards and he couldn’t assist me. I requested to be put through to the supervisor and after explaining the situation and requesting a simcard to be shipped to me I was told that it cannot be done. I asked the supervisor what I should do in my situation since nothing I do works and she told me that there’s nothing they can do. She eventually told me to contact their insurance department because the contract insurance includes sim insurance.</p> <p>I contacted the insurance department and was told to go to a Cell C store and ask the people at cell to call Glocell and they will do the swim swap telephonically I went to the store and was yet again told that as a franchisee they cannot sell me a simcard that's not RICA'd and was directed to the Cell C regional office which I was too late to go to as they were already closed.</p> <p>On 21/ 06/ 2016 I again emailed them using their website and I am yet to receive that response.</p> <p>This is 4 months of me going up and down because of a ****** simcard and I still don’t have a working simcard. What does one do in this situation? They are never late to debit money on my bank account even though I haven’t used their service in months. </p> <p>I’ve also been requesting monthly statements from them and I am yet to receive those statements but instead I was told that my account is in arrears by R900 and something odd. How?! Even they can’t explain because they say I haven’t been paying yet they have been debiting money from my account month after month.</p> <p>When I request a contract cancellation I’m told that I have 16 months left with the contract and will have to pay.</p> <p> What does one do in such a situation? </p>