CG
Charl G

1 reviews | Active since Feb 2012

05 Dec 2016, 11:25

Glocell following in Autopages footsteps

<p>re Glocell</p> <p>After cancelling insurance on one of my contracts and Glocell acknowledging this in writing on 7/7/16 that after 30 days cancellation my Insurance will no longer be billed from 7/8/16.</p> <p> </p> <p>My insurance is still being billed on my account!!!!</p> <p> </p> <p>Their contact center acknowledged receipt of my email and a month later I have not yet had a reply!!!!</p>

0
Replies (3)
Glocell
Glocell's reply05 Dec 2016, 11:36
Official

Dear Charl,

We do apologise for the inconvenience and frustration caused.

Please provide us with the GloCell mobile number in question so that we may assist you as soon as possible.

Please remember to post your response privately so that the number is not censored.

Warm Regards

The GloCell Team

CG
Charl G's update05 Dec 2016, 12:36
Reviewer Update

Thank you glocell for your prompt reply and committment to resolving this issue. I look fiorward to your urgent reply.

C van Graan

CG
Charl G's update08 Dec 2016, 07:53
Reviewer Update

I have not had 1 call from Glocell since I posted this review, and they have sent a reference and said a consultant would be contacting me.