Glocell: False Advertising or extremely poor service?

<p>Hi,</p> <p> </p> <p>In June I took out a handset contract with Glocell. The main reason for me selecting Glocell was the free MSC Cruise offer. I was unable to register for the cruise as the web applet did not recognise the unique number sent to me. I went back to the branch where the folks there tried to assist me without any success. I followed up several times at the branch without success. The sales consultant advised to call the number (related to the promo) as it appeared on the registration site. I told him that I had already done this several times. I tried a great many more times to call this number...to no avail. In this time I also made contact with the call center where I was assured a resolution within a week. This was some months ago and I am still awaiting a response. At this early stage I also sent emails & left messages on the Glocell website. I have exhausted all options barring flying to the Glocell HO. I have spent extensive time & resources on this is extremely infuriating exercise. Is this False Advertising or extremely poor service?</p>