JS
JEANETTA S

1 reviews | Active since Jan 2017

11 Jan 2017, 08:46

GloCell - extremely poor services

<p>I have been struggeling for weeks to cancel my GloCell contract. My contract expired 5 January 2017 and I have e-mailed my termination of subscriber agreement ********** and phoned 2 branches to confirm my cancellation, where the branch at East Rand Mall made a note on the system of cancellation. To phone the call centre is useless, you get a ridicoulis number that you wait in que and when it is eventually your turn they cut you off. I have never been so frustrated with any other services (or lack thereof) in my 35 years. GloCell still deducted my account beginning of January 2017. </p>

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Replies (2)
Glocell
Glocell's reply11 Jan 2017, 09:06
Official

Dear Mrs Scheffer,

Thank you for taking the time to notify the team of your unprocessed termination request. We are sincerely sorry for the terrible experience you have had thus far.

Please rest assured that we have escalated your termination request - your reference number is: ***7. A consultant will be in touch shortly.

Warm Regards

The GloCell Team

Best regards,

JS
JEANETTA S's update11 Jan 2017, 10:14
Reviewer Update

Thank you , await your call.