GloCell don't glow!!!!!
<p>What pathetic service you get from this company. I have spend about 75 minutes on their call centre, have spoken to three different people and still my problem is not resolved.</p> <p>I want to name and shame the people at GloCell, Sepho Kgasoane, Phemo and Tiro, not sure who is the worst.</p> <p>I have been incorrectly billed on two accounts that I have with them, one for my wife and one for my Mother.</p> <p>I have tried to call their shop In Faerie Glen, no answer at all.</p> <p>I don't know what to do and if I stop the D/O, I get a bad credit record.</p> <p> </p> <p>Can somebody please speak to me.</p> <p> </p> <p>Thanks and regards</p> <p> </p> <p>Marius Alberts</p> <p> ********** 022</p>
Dear Mr Alberts,
Thank you for taking the time to contact the GloCell team to notify us of your unfavourable experience. We sincerely apologise for the unnecessary inconvenience and disgruntlement caused.
Please take the time to respond to this message, with your mobile number, privately so that it is not censored.
Warm Regards
The GloCell Team
Best regards,
Dear Mr Alberts,
Thank you for taking the time to contact the GloCell team to notify us of your unfavourable experience. We sincerely apologise for the unnecessary inconvenience and disgruntlement caused.
Please take the time to respond to this message, with your mobile number, privately so that it is not censored.
Warm Regards
The GloCell Team
Best regards,
Hi Selina
Thank you for this. I await feedback on the statements that you requested from your accounts department.
As mentioned when I took out the two contracts, Autopage was running a special which included a 1 GB data per month for the duration of the contract.
You will see on the statements from Autopage as well as statements received from GloCell that I was billed from December 2015 the package deal of R162 per month.
That always included the 1 GB of data. Twelve months later, December 2016, GloCell decided to change the invoices and charged the 1 GB in addition to the initial special that was sold to me.
I have the invoices indicating the R162 per month from the start of the agreement/contract.
You cannot change the rules of the game after 12 months of a 24 months agreement. I was again billed for January with the increased amount and expect you to correct this before the next D/O run from GloCell.
Trust that I don't need to go via Hellopeter again to get reaction from you.
Kind regards
Marius Alberts
***
Hi Selina
Thank you for this. I await feedback on the statements that you requested from your accounts department.
As mentioned when I took out the two contracts, Autopage was running a special which included a 1 GB data per month for the duration of the contract.
You will see on the statements from Autopage as well as statements received from GloCell that I was billed from December 2015 the package deal of R162 per month.
That always included the 1 GB of data. Twelve months later, December 2016, GloCell decided to change the invoices and charged the 1 GB in addition to the initial special that was sold to me.
I have the invoices indicating the R162 per month from the start of the agreement/contract.
You cannot change the rules of the game after 12 months of a 24 months agreement. I was again billed for January with the increased amount and expect you to correct this before the next D/O run from GloCell.
Trust that I don't need to go via Hellopeter again to get reaction from you.
Kind regards
Marius Alberts
***