1 reviews | Active since Apr 2017
<p>Since Glocell has taken over Altech Autopage my mom's cellphone account is skyhigh.</p> <p>Most unhelpfull bunch of people at Glocell call centre , then phoned Glocell Kuilsrivier branch, still </p> <p>no energy in helping. </p> <p>My mom wanted to put a block on her data usage once it reaches 2 gig as per data bundles, but no it cannot be done and thats it! No help!</p> <p> </p> <p>My question, when moving over from Autopage to Glocell, we were not asked if we are happy to move, Autopage clients were just transferred without consent. Is this treating customers fairly?</p> <p>Now my mom has to wait until June 2018 to cancel this horrible contract.</p>
Good day Erika,
Thank you for taking the time to air your dissatisfaction.
We are extremely embarrassed to say the least! This is definitely not the type of service we envisage to deliver to our loyal customers! Please accept our sincerest apologies for the dissatisfaction and inconvenience caused.
Please rest assured that you will be contacted for assistance with regards to the usage limit you wish to put in place.
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Kind Regards
The GloCell Team
Best regards,
Good day Erika,
Thank you for taking the time to air your dissatisfaction.
We are extremely embarrassed to say the least! This is definitely not the type of service we envisage to deliver to our loyal customers! Please accept our sincerest apologies for the dissatisfaction and inconvenience caused.
Please rest assured that you will be contacted for assistance with regards to the usage limit you wish to put in place.
***
Kind Regards
The GloCell Team
Best regards,
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