Glocell debit people more than you signed up for

<p>I recently signed up for a data contract with Glocell. They had a 5GB @ R99/month deal running so I went instore and signed up.</p> <p>When signing, I confirmed that the contract was a capped deal and requested that a limit of R50 be placed on my contract which was.</p> <p>From there, it took almost a month before I received my MiFi router along with my sim card but as if that was not enough, I was debited over R3K that month for my usage.</p> <p>I went instore and they advised me to call the customer care. I called and each time I spoke to someone I was told that the amount is correct and that my contract is open line contract.</p> <p>I then requested to be sent my contract and went through it. There was nothing on it that said open line. I also went in store to confirm this and the lady there showed me on the system that my account is capped and has a R50 limit. </p> <p>When I emailed this to Glocell, they stopped responding to me.</p> <p><br />This month for the 2nd time, my accounthas been debited for over R3K. Each time I call to complain, I get listened to, told there is something wrong, then I get placed on hold until my airtime depletes.</p> <p>When I call requesting to speak to a supervisor, I am once again placed on hold and no one gets back to me.</p> <p> </p> <p>I am yet to resolve this issue and trust someone from Glocell will read this and action this huge error as the same thing is happening to the people I signed up with.</p> <p> </p>