LR
Laura R

1 reviews | Active since Oct 2016

31 Oct 2016, 14:02

Glocell CUT off my cell phone without any communication with me

<p>This morning my cell phone was cut off by GLOCELL, with a message that my service has been suspended when I tried to make a phone call.</p> <p> </p> <p>I was never sent an email or sms or any form of communication to state that my service would be suspended and was quite shocked by this.</p> <p> </p> <p>My husband tried phoning Glocell on numerous different numbers - no answer, I tried emailing Glocell - no answer.</p> <p>Eventually my husband got hold of someone at Glocell, who informed him that my limit had been reached.</p> <p>What limit? As I was never made aware of this fact. Be that what it may - I was told to request a new limit over the phone and did so, the gentelman then asked me to switch my phone off and on again.</p> <p>I did, and my phone was working and I had reception. Great. </p> <p>Half an hour later, my phone is cut off again!</p> <p>Again we try calling Glocell and after numerous attempts eventually get through, to be told that I need to fill out a form?!!</p> <p>What form?? </p> <p>This is shocking service!</p> <p>It is 2pm and I am still sitting with NO cell phone usage! I cannot make calls. I am a mother and am at home with my 14 month old, what am I to do in the case of an emergency??</p> <p> </p> <p>This is terrible serivce, my husband has since tried phoning Glocell numerous times and calls go unanswered.</p> <p> </p> <p>Lets see if this review gets someone at Glocell to assist me.</p> <p> </p> <p>Laura Ritchie</p> <p> </p>

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Replies (5)
Glocell
Glocell's reply31 Oct 2016, 15:57
Official

Good day,

The GloCell Team would like to extend their most regretful, yet sincere apologies for the disgruntling service you have experienced thus far.

Please provide us with your GloCell mobile number, so that we may assist you in re-activating your service as soon as possible.

Please remember to post your reply privately so that we may have view of th mobile number.

Warm Regards

The GloCell Team

Glocell
Glocell's reply31 Oct 2016, 15:57
Official

Good day,

The GloCell Team would like to extend their most regretful, yet sincere apologies for the disgruntling service you have experienced thus far.

Please provide us with your GloCell mobile number, so that we may assist you in re-activating your service as soon as possible.

Please remember to post your reply privately so that we may have view of th mobile number.

Warm Regards

The GloCell Team

Glocell
Glocell's reply31 Oct 2016, 15:58
Official

Good day,

The GloCell Team would like to extend their most regretful, yet sincere apologies for the disgruntling service you have experienced thus far.

Please provide us with your GloCell mobile number, so that we may assist you in re-activating your service as soon as possible.

Please remember to post your reply privately so that we may have view of th mobile number.

Warm Regards

The GloCell Team

Glocell
Glocell's reply31 Oct 2016, 15:58
Official

Good day,

The GloCell Team would like to extend their most regretful, yet sincere apologies for the disgruntling service you have experienced thus far.

Please provide us with your GloCell mobile number, so that we may assist you in re-activating your service as soon as possible.

Please remember to post your reply privately so that we may have view of th mobile number.

Warm Regards

The GloCell Team

Glocell
Glocell's reply31 Oct 2016, 15:58
Official

Good day,

The GloCell Team would like to extend their most regretful, yet sincere apologies for the disgruntling service you have experienced thus far.

Please provide us with your GloCell mobile number, so that we may assist you in re-activating your service as soon as possible.

Please remember to post your reply privately so that we may have view of th mobile number.

Warm Regards

The GloCell Team