Glocell customer service dissatisfaction

<p>Good day</p> <p>My phone got badly shattered so I called Glocell to see if I will be able to get a new handset, they confirmed that I got insurance and they will collect my handset. They asked me to pay R450 for a new handset. R450 was paid into the Nedbank account I asked for the same handset but it was not available so, I decided to go with the Sony Xperia M4 Aqua, I received the handset only to find out that I have to request a Nano sim card I already waited patiently, now I have to do a new sim card. I never had any problems with Auto page, I regret having a phone contract with Glocell.</p> <p>Kind regards,</p> <p>NIKA</p> <p> </p>