WB
Wesley B
1 reviews | Active since Jul 2016
29 Jul 2016, 12:05
Glocell customer service centre
<p>App**** for an upgrade with the Glocell customer service centre on 11.07.2016. and was told the new phone would be delivered in 5-7 working days.</p> <p> </p> <p>2 weeks later it still had not arrived and I phoned on 25.07 to recheck and was advised that the phone was at the Kenilworth branch and would be delivered soon . I phoned the branch 26.07 and they had no knowledge of the upgrade nor did they have the phone in stock.</p> <p> </p> <p>I emailed the customer service centre the same day and still have not received any response.... Seems they have inherited the same poor service as Autopage..... </p>
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Glocell's replyOfficial
24 Aug 2016, 08:52Dear Wesley,
We are really sorry for the bad experience that you have had with us so far. We have been investigating the delivery status for your upgrade with our support team. We assure you that they will help you resolve your matter as soon as possible; your reference number is ********** .
Kind Regards,
The GloCell Team
Best regards,
Glocell's reply24 Aug 2016, 08:52
Official
Dear Wesley,
We are really sorry for the bad experience that you have had with us so far. We have been investigating the delivery status for your upgrade with our support team. We assure you that they will help you resolve your matter as soon as possible; your reference number is ********** .
Kind Regards,
The GloCell Team
Best regards,