Glocell - Cruise to nowhere / refund owed

<p>It's been a very long time since I last seen such a bad level of service such as with GloCell. Not only did my upgrade in April take around 3-4 weeks, I have been struggling to get a refund for an add-on data bundle that was added as part of this upgrade and never could be fullfilled on by GloCell because of the nature of my contract type. Glocell is claiming that I did in fact receive my 2GB data each month, whereas I only received the 3GB (1.5GB day-time & 1.5GB Night-time) data. Through a painful experience I did finally manage to cancel the 2GB bundle, however I have seen no signs of any refund on the moneys paid until I was able to cancel this add-on bundle. My support tickets are being closed as RESOLVED and I have had no feedback from anybody from GloCell on this matter at all. A call centre agent did call me at one point to discuss this matter and promissed to get back to me the same day. Appart from the fact that he went into an argument with me about the fact that I did recieve my 2GB data, he never even got back to me after that!</p> <p> </p> <p>Not to mention the "Cruise to nowhere" that seems to be going nowhere anyway. I have been trying to call the number provided since early Nov, no answer at all. I also tried emailing them on the email address provided, but no response. I am beginning to think that clients were cheated into entering deals with Glocell by this so called campaign! I am not sure how any company operating with such poor levels of service and ****s like this cruise, can still do business in todays world. I see a very short future for you Glocell! I wish I had rather taken my contract to Cell C, where it belongs. Shouting and screaming abou this brings you nowhere, but I know that the wheel turns! SAD CLIENT!</p>