Glocell Cruise. Terrible Service

<p>I signed up a contract with Glocell for the cruise which they had advertised. I received the cruise voucher on 18/06/2016. I was advised to book the cruise from 01/11/2016, I tried contacting the TLC Marketing line without any joy. Eventually on 03/11/2016, I had received the booking form which I completed and sent back. I was advised by Supriya Singh from TLC Marketing that the booking would take up to 10 working days. On 21/11/2016 (more than 10 working days) I contacted Supriya and Glocell, no one answered the line or responded to my requests. On 30/11/2016, i received and email with the "Cruise Detail Form" which needed to be submitted by the next day, which I did complete and sent back. On 03/11/2016, i received and SMS confirming receipt of the Cruise Detail Form. However I have not receieved any responce as yet. I have tried calling TLC Marketing numerous times, after 10 minutes of being on hold, the call drops. Your head office in durban never answers the phone either. This conpany has become a pain to deal with.</p>