Glocell Cruise ****

<p>During the course of last year, Glocell had taken over from Autopage Cellular and held a promotional offer staying that any person who renews it takes out a new contract with them will receive a free 3 day MSC cruise to nowhere.</p> <p> </p> <p>I chose to take out a data contract with a wi-fi router. On confirmation of my contract, I received an e-mail confirming that I qualified for a cruise for 2 adults and 2 children and that I should call the booking agents (TLC) on the 1st November to confirm my booking. I called TLC on the 1st and they sent me forms to fill in and I completed those and submitted it the following day, i.e. the 2nd November, selecting a cruise date of 27th January 2017. To date, I have not received any confirmation of my cruise booking. The manager at TLC Tshepo Sereme does not answer his phone or reply to e-mails. Someone gave me the contact details for a lady at Glocell, who I have been liasing with since last Friday, but she keeps telling me that she will have need for me tomorrow, every day the same message.</p> <p> </p> <p>I did get her cellphone number and have been sending her messages, as she does not answer her landline or her cellphone. Yesterday I received this watsapp from her;</p> <p> </p> <p>Hi Samantha only those who received booking confirmations for that date will be able to travel on that date. I don't know on what basis and what order TLC did the bookings as they received them during November. Glocell only took over the process just before Christmas and unfortunately at this stage there are no promotional cruises left. Our Directors are investigating alternatives hence my having to get back to you. As per the terms and conditions the cruises were always based on promotional availability.</p> <p> </p> <p>At no point in the advertising did it state promotional availability. I have also spoken to people who have received their cruises, and some of those people's booking forms were sent through after mine.</p> <p> </p> <p> </p>