Glocell - contract customers cannot manually add data bundles

<p>Dear Glocell.</p> <p>Please can you explain the rationale behind not being able to manually add a once off data bundle if you are on contract?</p> <p>The manner in which your plan is structured at the moment is extremely inefficient and tedious. I had to call the ********** number over 5 times before I could speak to a consultant, then it took a further 5 minutes before the bundle was loaded.... if I hypothetically wanted to load a data bundle at 3am I would not be able to.</p> <p>This is a flawed system and I want to know the reasoning behind it.</p>