Glocell Contract Cancelation

<p>Hi </p> <p>I have been trying to get my contract canceled and put on pre paid from April 2016 now. I sent in my termenation request on the 4th April witch they only said to have got on the 9th. After that i paid the termination fee and sent that proof of payment to Glocell as requested on the 25th April. Then i was told there is a 30 day waiting from when they recieve the termenation request and that only then the month after that the contract will be caneled. That would have been 1st of Jun 2016 that my number would have been changed to pre paid. </p> <p>I even Called Glocell a week before the 1st Jun to confrim that it has been done. Where i was told that they have put my number on the list to be changed to pre paid. </p> <p>On the 1st I found that my contract is still running and when calling them they ask me the same question as before. Have you send in the request to termenate and the proof of payment and from what email did you send it. </p> <p>This is the worst bunch of people I have ever delt with as none of them seems to have a clue what to do. </p> <p>I am going to put a stop to their debit order and will not pay a cent more for something that should have been canceled. </p> <p>Marius Munnik</p> <p> </p>