1 reviews | Active since Feb 2017
GloCell - CHEATING AND *****ING COMPANY
<p>I have had 6 x 2-year contracts with Autopage (that became Glocell) - after a 2 year contract, I would just upgrade my handset and signed up for the next 2 years. When I had the 2 ********** contract, the benifits were 100 minutes, 100 sms and 1 gig data. When it was time to upgrade mid 2015 I upgraded my handset with the same benifits (100 min 100 sms 1 g data). For almost 20 months this was my contract and the amount I paid was always more or less R650 pm (included minimal spending outside the benifits). In Dec I receive a sms from Glocell saying that I wasn't paying for my 1gig data and they will add an additional R149 to my account for that data bundle that I DO NOT PAY FOR. After many emails and Facebook messages I received the reply today from Bonisile Mdakane saying I need to pay R149 extra from now on or I can stop the R149 and losing the 1 g data. She also send me a copy of my originally signed contract to show that I did not signed up for the 1 g data (EXACTLY! - The 1g data was PART OF MY CONTRACT - NOT A SEPERATE BUNDLE THAT I BOUGHT!!). So, to conclude: GloCell changed my SIGNED contract as it suits them; Glocell dishonoured a SIGNED CONTRACT!; Glocell are deducting money from my account illegially; Glocell are *****ING my money AND MY 1 GIG DATA THAT I SIGNED UP ALMOST 2 YEARS AGO!!</p> <p> </p> <p>I truly hope that this will review will steer away as many customers as possible from GloCell. </p> <p> </p> <p>STAY AWAY FROM THIS CHEATING AND STELING COMPANY!</p>
Dear GloCell Team
I can understand that you rep**** in a "private message". I really can understand that. If I were you, I also would not want possible customers to know what's really going on and how we are cheating our loyal customers.
Firstly, the SMS that I received in Dec informed me "you are not paying for your 1 gig data bundle" - the SMS said NOTHING about changes in packages.
Secondly, Autopage was taken over as a running concern, meaning ALL SIGNED CONTRACTS WILL STAY AS THEY ARE and WILL BE HONORED.
Thirdly, your consultant did offer me 1gig data BUT I HAD TO PAY AN EXTRA R149 per month which will have my contract amount being R750 per month!! SO I DECLINED THE OFFER FOR OBVIOUS REASONS!!
Fourthly, did you speak to you legal department about this? Well, I did - surprise surprise!
And in the fifth place, I'm NOT SATISFIED with your lame excuse and I will not leave this issue here.
Anyone reading this review: Stay AWAY from GLOCELL! As far as possible!
Dear GloCell Team
I can understand that you rep**** in a "private message". I really can understand that. If I were you, I also would not want possible customers to know what's really going on and how we are cheating our loyal customers.
Firstly, the SMS that I received in Dec informed me "you are not paying for your 1 gig data bundle" - the SMS said NOTHING about changes in packages.
Secondly, Autopage was taken over as a running concern, meaning ALL SIGNED CONTRACTS WILL STAY AS THEY ARE and WILL BE HONORED.
Thirdly, your consultant did offer me 1gig data BUT I HAD TO PAY AN EXTRA R149 per month which will have my contract amount being R750 per month!! SO I DECLINED THE OFFER FOR OBVIOUS REASONS!!
Fourthly, did you speak to you legal department about this? Well, I did - surprise surprise!
And in the fifth place, I'm NOT SATISFIED with your lame excuse and I will not leave this issue here.
Anyone reading this review: Stay AWAY from GLOCELL! As far as possible!
