Glocell, Canal Walk

<p>I am very annoyed by the pathetic service I have received. I have signed the documents for an upgrade during Dec 2016- due to start on 1 Feb. The lady who helped me suggested that I cancel my bigger data value added service and rather replace it with a 1gig recuring bundle starting on 1 Feb. I was happy with the suggestion and signed it as such with a Whatsapp recuring data bundle as well.</p> <p>Well they gave it to me and then decided not to upgrade me on 1 Feb, but on 2 Feb. Before I could use anything they wiped everything, because according to them-It was loaded on your previous account madam! Who is to balme- surely not me. They should have upgraded me on 1 Feb and added my VAS on the new contract on 1 Feb. I visited the shop on 6 Feb to be told that the manager will phone me the next day and that it was reported to HO as well. Nobody phoned the next day. On Wednesday after still waiting on the managers call, I called again. I had to repeat the story again to the asst manager who promised that he will load the WA VAS bundle and sned me an sms as well as call me to make sure that I have received it.- NO CALL AND NO SMS. He also promised that the manager will call me today (9/2/17) NO Call. I phoned them again now, only to be told that the manager is not available!!!!!!!!!!!!!!! "I will take your number madam and ask the manager to call you!" I am so frustrated with this kind of service!</p>