Glocell call centre - horrible service!!!!!!!!

I recently came across a contract that was taken using my information with Glocell.

After speaking to the Credit control department, I was asked to submit an affidavit along with a signed ID copy - with I did on the 12 June 2018.

Per their response I waited more than the 12 days turn around time for them to investigate and get back to me.

The ********** account has now been handed over to a company called Nimble and after days of trying to contact Glocell, the phone is either hung up or not answered.

At what point does Glocell take accountability for this as I have done all that was asked of me.

The Glocell call centre is by the far the most useless and pointless call centre ever created.

I refuse to deal with Nimble as Glocell should not only provide me with feedback but they should also contact Nimble and updated them on the matter.

Glocell - I will be taking this up with the Ombudsman as I am sick and damn tired of trying to contact your call centre to resolve a matter of which I am the victim.

Your service is pathetic to say the least - and as much as the contract in question is **********, you best believe that neither I or any person I can convince will ever have a contract with you - EVER.

You guys are messing with our credit score with your incompetence!!!!!