GLOCELL BILLING PROBLEMS AND STAFF!

Hi, as you know i struggle a lot with glocell, the past 4 months we started to have some issues as my debit order bounced , from May to now still bounced , in May i called them to change my debit order date which they didnt do. Right , if it was changed then it wouldnt have bounced in June, but no it did. June month i called them again a week before the debit order time to change it, but still havnt changed it so yes it bounced again.

After probibly 2 hours of holding on and droping calls and promises that they wil call me back ect but it does not happen, long story short, they disabled my service because it bounced 4 months apparently , today i phoned them again and thought oky something is going to happen, what a fool of me to thought that, they acctualy told me to pay the WHOLE account going forward as they disabled my Simcard (number) . Why should i pay the whole amount and not only the outstanding of the 4 months ? I am willing to clear it Instant today but they dont want that they want the whole amount? Even though i think i did enough effort to let them understand that please change the debit order date? Also the UNEDUCATED people in the call centre wow! my gosh. TERRIBLE! I spoke to some lady who thinks the WOLD se owns, her name is Balliseng or something like that, oky enough Glocell , i need feedback regarding why didnt you change the dates like i asked? i wil still pay the outstanding fee but not the whole contract balance which is ending 2019 , you can still take the monthly usage amount via debit order IF you fix your side. AND i wil only pay today going forward if my Number is active, give me a call or whatsover needed to be done, as from today i wont do any other effort towards you. Thanks oh and be carefull.