1 reviews | Active since Feb 2017
GloCell - Bad bad service
<p>STAY CLEAR OF THIS CELL PROVIDER ... you take the time to give them notice to cancel a 24 month contract well in advance ... they simply did not do it. It now takes you weeks of *****ing for them to FINALLY do it.</p> <p>Then you receive an sms (not a call) that they are now adding extra charges on your contract (they bought us over from Autopage … we had NO say in this).</p> <p>3 months later and 3 months forth of charges and they only reverse one charge … they absolutely DO NOT CARE what you say or what is right. I will from today, go to the papers with all my emails and phone call recordings (my phone records automatically all calls) until all 3 months is credited !!!</p> <p>Lets see how much GloCell likes everyone to see the level of customer service they dish out to the clients … EVERY SINGLE DAY I will put this out on every single media out there until they start listening to me …</p>
Good day Desere,
Thank you for your post.
We are terribly sorry for the lack of service you have received as well as for all the disgruntlement and inconvenience experienced. We appreciate you taking the time to air your discontent; this allows us to review our processes in order to improve on our service levels.
Please rest assured that we have escalated your credit dispute; a consultant will be in touch shortly.
Warm Regards
The GloCell Team
***
Best regards,
Good day Desere,
Thank you for your post.
We are terribly sorry for the lack of service you have received as well as for all the disgruntlement and inconvenience experienced. We appreciate you taking the time to air your discontent; this allows us to review our processes in order to improve on our service levels.
Please rest assured that we have escalated your credit dispute; a consultant will be in touch shortly.
Warm Regards
The GloCell Team
***
Best regards,
