TM
Tilana M
1 reviews | Active since May 2016
11 May 2016, 09:35
GloCell are USELESS!!!!!!!!!!!
<p>So we have an upgrade to be done on a cell phone contract, GloCell so very friendly called us to discuss the upgrade and see what new phone we would like for our cell phone contract. After confirming with the call centre agent 4 TIMES what device we would like the INCORRECT cell phone was couriered to us. After calling and leave over a 10 calls and 6 emails the incorrect cell phone was delivered, O by the way THIS IS A MONTH AFTER THE WRONG DEVICE WAS DELIVERED!!!! :( :( :( Now a new device is just going to fall out of the sky I assume!!! GloCell is pathetic and If this matter is not resolved today still We will Cancel this contract!!! Dealing with 5 different people and not getting anywhere. The best part of it all is we pay the monthly debit order for a device we DO NOT HAVE YET!!!!</p> <p> </p> <p>WAKE UP GLO CELL!!!!</p>
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Glocell's replyOfficial
26 May 2016, 07:25Dear Tilana,
We are really sorry for the way you feel and for the incorrect device that was delivered to you. We have forwarded your details to our support team who is looking into your matter. We sincerely apologise for the inconvenience caused as a result of this. We are have been receiving an influx of customer queries; we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply26 May 2016, 07:25
Official
Dear Tilana,
We are really sorry for the way you feel and for the incorrect device that was delivered to you. We have forwarded your details to our support team who is looking into your matter. We sincerely apologise for the inconvenience caused as a result of this. We are have been receiving an influx of customer queries; we assure you that we will help you resolve your query, please bear with us during this time.
Warm Regards,
GloCell
Best regards,