Glocell are *******s

<p>I had taken out a contract with glocell and was guaranteed a msc cruise with the contract. They stipulated that all booking forms must be sent by the 30 November 2016. We sent booking forms to Tlc marketing. They informed us that they busy sorting it out and will revert to us after 10 days, we patiently waited and did not recieve any feedback. When we called, they said there was a misunderstanding and we had to resubmit booking forms again. Which we had done. Thereafter doing so still no joy, there was no reply. When we contacted Tlc marketing we had been informed that Glocell has taken over all the booking procedures and Tlc marketing was no longer handling bookings and confirmations of the Msc promotion. Glocell still made us customers wait almost two weeks and sends an email stating we did not qualify for the trip saying that there was to much people that took the contract and T&Cs being their excuse. Why didnt they tell us about the limited availability when we took out the contract. We only took the contract because of the trip, now they say they cant accomodate us. This was a big *******. I am unhappy with the outcome. Glocell has offered us as a kindly gesture 8000 rands to use on our contracts.We dont need this on a contract. We didnt sign up for this. We want a cruise or accommodation valued at 8000rands. Glocell is an ********* company who needs to be put in place. This matter will not be put to rest until we the customers get a positive outcome. I urge all customers whom was ********** to send complaints to Wendy Knowler. This is the only person who can help us. Thank you</p>