Glocell and CellC- Chaotic pairing

At a point I was excited when I went off Glocell as their service delivery was SHOCKING, I thought CellC would be better, but between the two of these companies it is chaos and absolute confusion. Over a month ago my phone broke and I booked it in filling in all the needed forms, when suddenly CellC repair centre called saying there is no insurance. Once again CellC showed their incompetence and poor service delivery , I had to go back to CellC and sort the problem out. My phone was picked up just under a month ago by Glocell telling me my phone has been collected, that was the last I heard . It is just like last year where the person working with my phone at Glocell quit and they took a month to collect my phone, eventually after 3 months I received my phone from Glocell. Between being my old provider for my contract and insurance you are both absolutely incapable of proper service delivery, it has been years of poor service. Last time I booked my phone in your assessors found some fault that I had to pay over a R1000 for insurance because of whatever your reasons are. Now it will probably be the same, even though I booked my phone in the week after it fell into a hockey ball crate. Why must a customer always nag you with emails and messages, why can your employees not take initiative and keep the customer up to date. I have not emailed Glocell or CellC this time round as I am sick of always waiting for feedback when my phone is booked in, I am just once again reporting how poorly you treat people and that you cannot follow up or keep the customer up to date with progress. So great about a month ago they collected my phone .... What now ????? When will I know what is going on.