Glocell Always Terrible Service

<p>Hi. Please could you assist again. I eventually got the contract sorted out and had my phone for around a month or 2. When I was in JHB I took it out the casing to show a friend and he noticed that the top of the phone was a bit curved and the glass was protruding out. So when I got back to Durban I took it in to Glocell Ballito and spoke to Saras and she straight away said that I must have damaged the phone whilst in my pocket, I never carry the phone in my pocket. I told her that their was no physical damage to the phone and that it was still a new phone. So I took it down to the Iworld store and they said that I should return it to the service provider, I then stopped at the Vodacom shop who looked at it, said that there was no sign of physical damage and that I should take it back to the service provider. So I took it back to Saras, explained this to her and then she says she will send it in but it will take 4 to 5 weeks. The phone was handed in on the 02/05/2017. No one kept me updated besides an sms which I received from Glocell stating that a technician would contact me within 48 hours. 2 weeks later and I am still waiting for a technician to call me. So last week Monday or Tuesday I called Glocell Ballito and left 2 messages for Saras to call me back. I also sent her an email with the sms attached which I received from Glocell. Eventually when I called on the Tuesday again, the lady in the store said that my phone will be back by the end of the week. I waited, no call. So I went in on Saturday or Sunday and they new nothing about it. They called Saras and she said that they will call me when they receive the phone. Why give me false information that it will be there by the end of the week. Again it is just to passify the customer. If you do not agree with the damage, then I will claim from my insurance but I will definitely be taking this matter further. Everytime I deal with Glocell there is a problem.</p>