GloCell again
<p>My wife used to subscribed to autopage with Cell C. She was moved to Glocell with the autopage buyout.</p> <p> </p> <p>The first Invoice she received was a huge mess and it took us multiple trips to the Fearie glenn store, multiple calls to the store and eventually a hellopeter report to get it sorted.</p> <p> </p> <p>She has now received her second months invoice and it has reverted to the mess it was before. We have both e-mailed the fearie glenn store branch manager requesting feedback. But it seems that she can'tbe bothered to reply. </p>
Dear Herman,
We are really sorry for the way you feel and for the experience that you have had. We are also sorry for the lack of assistance that you have experienced so far with your billing query. We sincerely apologise for the inconvenience that this has caused you. We have notified our support team of your matter, they will assist you further. Your reference number for your matter is ***. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis, please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Dear Herman,
We are really sorry for the way you feel and for the experience that you have had. We are also sorry for the lack of assistance that you have experienced so far with your billing query. We sincerely apologise for the inconvenience that this has caused you. We have notified our support team of your matter, they will assist you further. Your reference number for your matter is ***. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis, please bear with us during this time.
Warm Regards,
GloCell
Best regards,