1 reviews | Active since Nov 2016
Glocell a bunch of ******* and *****
<p>I took out a contract with Glocell and have proof of a R50 limit on my account. I have recieved an SMS advising that my account is in arrears of R4198.97. How is this possible on a R99 account where I do not even finish my allocated data. This is almost as ridiculous as dealing with their Ballito branch and manager Sara, who is hardly ever in store as she is always collecting her kids from school. Calling the call centre is worse as you either have a retarded agent who has no idea how to assist or empty promises that someone senior will contact you and never recieve a call thereafter. I have proof of every person I spoke to and I am not even sure it's worth asking who will compensate me for the calls I have made, time I have lost, or debit orders that had to be reversed due to the incorrect billing on my account. I will accept nothing less that a manager who has direct contact with billing to contact me to resolve this issue as i have made a minimum of 12 calls to your call centre from 26 Sep 16 till 16 Nov 16, and recieved no assistance. Is this Glocells way of making us pay for the cruise that was offered as free that we don't even get due to allegedly being full?</p>
I hope this will be resolved soon. Also note that between my family and I we have 3 vouchers (Cruises) that we need resolved. All 3 have received emails advising that the MSC cruises are full.
The other issue that I have with regards to my billing can that be seen too ASAP. I do not want to be billed again next month for nothing (R4198.97)
I hope this will be resolved soon. Also note that between my family and I we have 3 vouchers (Cruises) that we need resolved. All 3 have received emails advising that the MSC cruises are full.
The other issue that I have with regards to my billing can that be seen too ASAP. I do not want to be billed again next month for nothing (R4198.97)
Please can someone from Glocell explain to us as to how long we have to wait for a reply, this is disgusting service.
Please can someone from Glocell explain to us as to how long we have to wait for a reply, this is disgusting service.
I am still waiting for someone from billing to contact me with regards to my incorrect billing. If i do not get a call by Monday please be prepared to hear from my lawyer.
I am still waiting for someone from billing to contact me with regards to my incorrect billing. If i do not get a call by Monday please be prepared to hear from my lawyer.
After 4 month of paying my instalments and waiting for a Supervisor to call me regarding the ridiculious charge of +R 4000 for a 6GB data usage in 1 second, which as explained to me by 1 of your billing agents is possible depending on how many applications I had opened at the time, my contract has again been disconnected. This was explained to me ignoring the fact that I have a R50 limit on my account.
My requests are as follows :
1. A manager to contact me immediately regarding the ridiculios charge to my account (please note that not even NASA has network speeds as high as this). As a matter of clarity I am requesting a manager from credit control to contact me and not an ordinary agent, as I have had numerous conversations with credit control agents that have no answers regarding my queries and no interest in resolving them but just want payment for services that I did not use.
2. Reconnect my account immediately as the settlement amount is still in dispute.
If not resolved timously this would be taken further with my lawyer or media, I will let you decide.
Amaltha
After 4 month of paying my instalments and waiting for a Supervisor to call me regarding the ridiculious charge of +R 4000 for a 6GB data usage in 1 second, which as explained to me by 1 of your billing agents is possible depending on how many applications I had opened at the time, my contract has again been disconnected. This was explained to me ignoring the fact that I have a R50 limit on my account.
My requests are as follows :
1. A manager to contact me immediately regarding the ridiculios charge to my account (please note that not even NASA has network speeds as high as this). As a matter of clarity I am requesting a manager from credit control to contact me and not an ordinary agent, as I have had numerous conversations with credit control agents that have no answers regarding my queries and no interest in resolving them but just want payment for services that I did not use.
2. Reconnect my account immediately as the settlement amount is still in dispute.
If not resolved timously this would be taken further with my lawyer or media, I will let you decide.
Amaltha