1 reviews | Active since May 2016
<p>l called glocell to take out a contract..when it was time for delivery l called them to change address..isnt for delivery you come where l am but was assisted by a pathetic and rude consultant named nkululeko..l dont know how stupid he thought l am to tell me that to change address for delivery l should go to the police station get the station commander to do the certifying for me..that was being rude because l think that was uncalled for for a mere phone..why do delivery contracts when you know that your consultants are rude...was ****ed for days..wont advise ppeple to do glocell l had told relatives about how easy it was with glocell but fter that day l had reasons to tell them never to do glocell ever...</p>
Dear Joyce,
We are really sorry for the lack of assistance that you have received with the delivery of your device. We would like to apologise once again for the bad service and incompetence that you have received from one of our call centre consultants. Thank you for bringing this to our attention, we have notified our management team of this; they will address this matter accordingly. We have notified our support team of your matter; we assure you that they will help you get to the bottom of your query with us. We sincerely apologise once again for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
Dear Joyce,
We are really sorry for the lack of assistance that you have received with the delivery of your device. We would like to apologise once again for the bad service and incompetence that you have received from one of our call centre consultants. Thank you for bringing this to our attention, we have notified our management team of this; they will address this matter accordingly. We have notified our support team of your matter; we assure you that they will help you get to the bottom of your query with us. We sincerely apologise once again for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
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